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What is a CarePower®
Pearl? These are little wisdoms—some attributed
to their well known authors, some CarePower® originals, that say a
lot in a few words. Pearls have special meaning. They are things
of beauty that form from an irritation. A grain of sand in an
oyster is surrounded by layer upon layer of substance forming a
beautiful pearl. So, like the pearl, a CarePower®
Pearl? represents a little wisdom that we can
easily recall, that has meaning often derived from layers of
experience, and can turn opportunities into CarePower® moments!!! |
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CarePower® Pearl
Restoring good relations with an unhappy customer is one of the
highest impact activities an organization can undertake.
CarePower® Pearl
Research shows that patient are usually satisfied with the
technical quality of the care they receive but that somewhere in
the process their personal and subjective needs go unmet, and
their individuality is lost
(Oxler, 1997).
CarePower® Pearl
The technical aspects of care may be superb, but if patients’ or
family’s expectations are not met, satisfaction is not achieved
CarePower® Pearl
Outstanding service is the only reliable way to achieve sustained
customer satisfaction and loyalty
CarePower® Pearl
Accept that mistakes will happen. Do not accept the mistakes.
(Oxler, 1997) |
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